The approach is from Callander via Kilmahog and the A821 through Brig o' Turk, or from Aberfoyle over Duke's Pass. The roads are winding, and the two piers are not interchangeable by car, so choose your arrival point carefully. Cruises run year-round, but sailing times change with the season.
There are public toilets, an accessible toilet, blue-badge bays close to the loch, cafe and toilets, free visitor Wi-Fi, EV charging and a cafe terrace overlooking the boats. The cafe does durable, useful stop food such as pizza, homemade soup, fresh cakes and afternoon tea. The lochside road is smooth for wheelchairs but has gradients; the steamship has upper-deck wheelchair access subject to advance capacity arrangements. Dogs can travel on the boats on a lead and sit on the cafe veranda or patio, but not inside.