The tracks are firm gravel and wheelchair friendly, with accessible parking beside the entrance, wheelchair hire, accessible seating, and a wheelchair-accessible restroom. Encounter access can differ, so check the individual booking details if someone in your group needs a step-free experience. Keep children close around free-roaming animals and follow keeper instructions when feeding.
There are shaded picnic areas with seating and gas barbecues, plus a souvenir shop and an on-site café. The café follows a weekend, public-holiday, and Victorian-school-holiday pattern, while drinks and snacks are available at the entry kiosk. Bring a picnic if you are visiting outside those periods, and buy the approved animal feed at the zoo rather than bringing food from elsewhere.